Help and Frequently Asked Questions

Placing an Order with Us

How do i place an order?

  1. Browse our store – Explore our carefully selected range of wellness products, from supplements to skincare. Take your time to read the descriptions and find what best suits your needs.
  2. Add to cart – Once you've found the perfect products, click the "Add to Basket" button. You can review your cart at any time by clicking the shopping bag icon at the top of the page.
  3. Proceed to checkout – When you're ready, go to your cart and click "Checkout." Enter your shipping details and choose your preferred delivery option.
  4. Secure payment – Select a payment method that works best for you and complete your purchase. Once your payment is processed, you'll receive an email confirmation with your order details.
  5. Order processing & delivery – Our team will carefully pack your order and ship it as soon as possible. You’ll receive tracking details so you can follow your order’s journey to your doorstep

Can i change or modify my order?

Unfortunately, you can not modify or change your orders once it has been placed.

If you forgot an item on your order, you would have to place another order separately, which will then be treated as a unique order.

My Account and Profile

How do I create an Account

To create an account,

  1. Click the “Login” button at the top right of your screen, or if you browsing on your mobile click the menu icon, scroll down and click "Login"
  2. Select the “Create Account” next to the “Sign In” button
  3. Follow the steps to create your account

Is it necessary to register or login?

No, you don’t need to register or log in to place an order—you can check out as a guest. However, creating an account makes things easier! With an account, you can save your shipping details for a faster checkout and quickly access your order history for easy reordering. It’s completely optional but definitely convenient.

Shipping and Delivery

What are my delivery options and shipping costs?

Courier Delivery (Courier Guy and Fastway), Delivery to your door:

  • Cape Town Local Delivery R65 - Usually 1-3 Business Days
  • Cape Town Surrounding Areas R95 - Usually 1-3 Business Day
  • All other areas R120 - 2 -5 Business Days

We offer nationwide delivery to a PUDO Locker, excluding the Cape Town area, for a flat rate of R70. Opting for this method can help you save on shipping cost

Do you offer free shipping?

Yes, we offer FREE shipping for orders over R1200

Can I collect my order?

We offer a collection service in the Cape Town region (Lansdowne) only.

Collection strictly:

  • Mon - Thurs - 15:30 - 17:30
  • Fri - 09:00 - 11:30
  • No collection on public holidays

When your order is ready for collection, usually within next business day, you will receive an email with the exact location and contact details.

How does PUDO Locker work?

We offer nationwide delivery to a PUDO locker, excluding the Cape Town area. Opting for this method can help you save on shipping costs.

When your order is delivered to a PUDO locker, you'll receive notifications via email and/or SMS informing you that your parcel is ready for collection.

Utilize the 6-digit PIN provided to unlock the locker and retrieve your parcel.

Upon receiving notification that your parcel is ready for collection, please ensure to collect it within 36 hours.

To successfully utilize this delivery method, please follow these steps:

  • Confirm the availability of a PUDO Locker near your shipping address here.
  • When checking out select the PUDO Locker Shipping Method
  • Please provide accurate shipping address details, including your email and mobile number. These details will be used to ship your order to the nearest locker if you do not manually select a PUDO Locker during the next steps
  • After confirming your order, check your order confirmation email. The email will guide you through selecting your preferred PUDO Locker where you'd like your order delivered.
  • In order to avoid delays, If no locker is selected within 2 hours of placing your order, your order will be shipped to the nearest available locker based on your shipping address.

Important: It is your sole responsibility to ensure that a PUDO Locker is available near your shipping address. Zayaan Wellness will not assume responsibility if the parcel is delivered to a PUDO Locker that is nearest to your shipping address but located outside the boundaries of your suburb or town.

Can I track my order?

Yes, you will be supplied with a tracking number and link once your order has been booked in with the courier.

What happens if my ordered item is out of stock?

In the rare event that an item you ordered is out of stock, we’ll contact you within one working day with an update and alternative options.

Where is my order or why is there no tracking information?

We supply a tracking number as soon as your order is booked in with the courier. The courier only supply tracking events once your order has been collected from us and scanned in.

If you still do not see any tracking events or updates within 48 hours, kindly contact our support team for more information by emailing contact@zayaanwellness.com, please quote your order reference number.

Can I pay for my order on delivery or collection?

Unfortunately not. We utilize third party couriers for our orders and cannot process payment on delivery.

For collection orders, collection will only be confirmed once payment has been processed.

Do you ship internationally?

Unfortunately, we do NOT ship internationally.
We are limited to South Africa only.

Location

Where are you located?

We located in Lansdowne, Cape Town

Do you have a walk in shop?

No, unfortunately not. Zayaan Wellness is an online store only

Products

Are your products halaal?

Halaal refers to what is permissible or lawful in Islamic law, particularly concerning food, beverages, and other aspects of life. In the context of food, halal guidelines dictate what is acceptable for Muslims to consume.

Zayaan Wellness makes every effort to feature products that are either Halaal Certified or Halaal Compliant (without Certification). We are committed to never intentionally listing products that are not suitable for Halaal consumption.

If you believe that a product does not meet Halaal standards or if you have any inquiries regarding its Halaal status, we kindly ask you to share your concerns and findings with us via email or Instagram DM.

This approach will allow us to engage in a friendly and respectful conversation, share knowledge and insight, conduct a reasonable investigation, and take the necessary steps to address the situation appropriately.

Returns and Refunds

What is you returns policy?

Because of the nature of our products and business we do not accept returns and refunds.

Please see our Returns and Refund Policy here